Contact Us
If you need assistance in connection with your account at Rich Prize on richprizer.com, you can contact the support team of the operator J.P. B.V. using this secure contact form or by emailing support@richprizer.com. Please provide your full name, the email address registered to your gaming account, and a clear and concise description of your request (for example, technical issue, payment query, complaint, or responsible gambling/self-exclusion), so that our team can identify your profile and respond accurately. The information you submit through this form will be used solely to review and respond to your enquiry in line with our Privacy Policy and applicable data protection standards, and you should never include full payment card details or other sensitive financial information in the free-text fields.
We usually reply to all enquiries within one business day, although response times may be longer during peak periods. For faster assistance, you may use the live chat function or contact us by email at support@richprizer.com, which is also the designated address for self-exclusion and responsible gambling requests; clearly mark such messages as "Self-exclusion" and note that processing is not always immediate, so you remain responsible for any activity on your account until you receive a written confirmation. Rich Prize is operated offshore by J.P. B.V., Kaya W.F.G. (Jombi) Mensing 24 Unit A, Curaçao, company number 154189, under Gaming Curaçao licence 365/JAZ, and is not licensed by the UK Gambling Commission and is not part of GamStop, meaning UKGC and GamStop protections do not apply to your play. If, after following our internal complaints process, you believe your dispute remains unresolved, you may escalate it to the licensing authority by emailing complaints@gaming-curacao.com, quoting J.P. B.V. and licence 365/JAZ; please be aware that this is an offshore body and response times can be slower than those of UK-based alternative dispute resolution schemes. The contact information and regulatory details on this page are accurate as of 2026 but may be updated periodically on richprizer.com.