Responsible Gaming

Gambling at Rich Prize on richprizer.com is intended to be a form of entertainment, not a way to earn income or resolve financial difficulties. Responsible gaming means approaching casino games consciously: setting clear limits, understanding the risks, and making sure that play remains voluntary, affordable, and enjoyable. As an offshore, Non-GamStop casino operated by J.P. B.V. under Curaçao license 365/JAZ, we encourage all players in the United Kingdom to assess their behaviour honestly and to use the available protection tools. Our support team is available to provide information, to implement limits and self-exclusion on request, and to help you contact professional support services when needed.

Risk Awareness

Understanding the risks of gambling and recognising early warning signs is essential to maintaining control. Even though Rich Prize at richprizer.com is designed as entertainment, real money is involved, and losses are possible. Because we operate under a Gaming Curaçao sub-license and are not regulated by the UK Gambling Commission (UKGC), additional self-awareness from UK players is especially important.

Signs of Problematic Gambling Behaviour

• Preoccupation with gambling: Frequently thinking about the casino, planning the next session, or replaying past games in your mind, even when you are at work, at school, or with family.
• Chasing losses: Increasing stakes or playing longer than planned to "win back" money you have lost, instead of accepting losses as part of gambling.
• Loss of time and control: Playing for much longer than intended, ignoring appointments, meals, sleep, or responsibilities in order to continue gambling.
• Financial strain: Using money intended for rent, bills, food, or other essentials to fund gambling, borrowing to gamble, or hiding bank statements.
• Secrecy and guilt: Lying to family or friends about the amount of time or money spent, feeling shame about gambling but continuing to play.
• Emotional impact: Feeling anxiety, irritability, frustration, or depression when unable to gamble, or using gambling as an escape from problems.

Self-Assessment: Quick Check

Ask yourself the following questions and answer honestly with "Yes" or "No":

• Do I often gamble longer or spend more than I planned when I started?
• Have I ever used money meant for essentials (rent, bills, food) to gamble?
• Do I gamble to escape stress, loneliness, or problems in my personal or professional life?
• Have friends or family expressed concern about my gambling behaviour?
• Do I feel restless or irritable when I try to cut down or stop gambling?
• Have I ever lied about how much time or money I spend on Rich Prize?

If you answered "Yes" to one or more questions, we strongly recommend setting strict limits, considering a Time-Out or self-exclusion, and contacting an independent support service listed in the "Support Resources" section.

Limits & Tools

Setting clear financial and time limits is one of the most effective ways to keep gambling under control. While Rich Prize operates under a Gaming Curaçao license (365/JAZ) and is not subject to UKGC technical requirements, we aim to provide basic tools to support responsible play. Some controls may require assistance from our support team and may not be as automated or strict as UK-regulated sites.

Deposit Limits (Daily, Weekly, Monthly)

1. Access your profile: Log in to your account at richprizer.com and go to the "Profile" or "Cashier" section.
2. Find the limits area: Where available, open the "Responsible Gaming" or "Deposit Limits" subsection. If you do not see such an option, contact support at support@richprizer.com and request that a limit be set manually.
3. Choose the time frame: Select whether you want a daily, weekly, or monthly deposit cap. For example, you might set: daily £50, weekly £150, monthly £400.
4. Enter your maximum amount: Type in the maximum total amount you are willing to deposit during the chosen period and confirm. Choose conservative limits that you can afford to lose without affecting your essential expenses.
5. Confirm and monitor: Once confirmed, the system (or our support staff if done manually) will prevent further deposits that exceed your chosen limit. Reducing limits should take effect as soon as possible, while increases may be subject to a cooling-off delay.

Important: Because Rich Prize is an offshore, Non-GamStop site, some limit tools may not be fully automated or may require confirmation by our support team. Always check your limit status and keep personal records of your spending.

Time Management and Session Controls

• Self-imposed session timers: We encourage you to decide in advance how long you will play (for example, 30 - 60 minutes) and set a timer on your device to remind you to stop.
• Optional session notifications: Where technically available, you may enable "Session Notifications" in your account settings so that a pop-up reminds you after a certain period of continuous play.
• Reality checks: Our current system does not guarantee automatic hourly reality-check pop-ups for all players. UK players should therefore rely on their own alarms and time tracking and consider Time-Out or self-exclusion if they struggle to stop.

Time-Out (Short Breaks of 24 - 72 Hours)

1. Initiate a break: If you feel you need a short pause, open the "Responsible Gaming" section in your profile (where available) and select "Time-Out" or "Short Break".
2. Select duration: Choose the length of your break, typically 24 hours, 48 hours, or 72 hours. During this period, you should not be able to log in and place bets.
3. Confirm your request: Review the chosen duration and confirm. If no Time-Out option appears in your account, send an e-mail from your registered address to support@richprizer.com with the subject "Time-Out Request" and specify the desired duration.
4. During the Time-Out: Do not attempt to create new accounts or use alternative platforms to continue gambling. Use this time to review your behaviour and consider longer-term protection if needed.

If you find that short breaks are not sufficient to control your gambling, please move to the "Self-Exclusion" measures described below.

Self-Exclusion

Self-exclusion is a stronger protective step aimed at players who recognise that they are at risk of or already affected by gambling addiction. Because Rich Prize is a Non-GamStop casino and not licensed by the UKGC, our internal self-exclusion is separate from the UK-wide GamStop scheme and may involve manual processing by our Curaçao-licensed operator J.P. B.V. You should therefore combine internal self-exclusion with external tools such as GamStop and blocking software where possible.

How to Request Temporary or Permanent Exclusion

1. Access the "Self-Exclusion" section (where available): Log in to your account and navigate to "Profile" -> "Responsible Gaming" -> "Self-Exclusion". If this option is not visible, proceed directly to the e-mail method below.
2. Choose the exclusion period: Select the length of your self-exclusion. Typical options include:
   • 6 months
   • 1 year
   • 2 - 5 years
   • Lifetime (permanent)
3. Confirm your decision: Read the explanation of consequences carefully and confirm. You may be asked to tick a box acknowledging that self-exclusion is binding and cannot be removed before the end of the chosen period.
4. E-mail self-exclusion (primary method): If you cannot self-exclude via the website, send an e-mail from your registered e-mail address to support@richprizer.com with the subject "Self-Exclusion Request". Include:
   • Your full name and username;
   • The e-mail address linked to your account;
   • The desired exclusion period (minimum 6 months, up to lifetime);
   • A clear statement that you wish to be self-excluded from all gambling services on richprizer.com.
5. Support confirmation: Our team will confirm your self-exclusion once processed. Because the process is not fully automated, there may be a delay before the exclusion becomes effective. During this processing window, it may still be technically possible to deposit or bet; please refrain from doing so once you have requested exclusion.

Consequences of Self-Exclusion

• Account access: After self-exclusion is applied, you will not be able to log in or place bets on Rich Prize or any other access route to richprizer.com under the same account.
• New accounts: Creating new accounts during a self-exclusion period is strictly prohibited. If we detect such accounts, they may be closed and any funds may be handled according to the Terms & Conditions.
• Existing balances: Any remaining real-money balance may be withdrawn in line with our Terms & Conditions. Bonus funds may be cancelled pursuant to bonus rules. Self-exclusion does not guarantee refunds for past losses.
• Reactivation: For fixed-term exclusions, your account may remain closed until the end of the chosen period. For lifetime exclusions, reactivation is not expected. In any case, UKGC or GamStop rules do not apply, and the decision rests with the Curaçao-licensed operator.

Important UK-specific note: UK players should be aware that Rich Prize is not part of the official UK GamStop scheme, and the UK Gambling Commission cannot intervene in disputes. We strongly encourage you to register with GamStop in addition to requesting internal self-exclusion.

Support Resources

Professional, confidential help is crucial for anyone affected by gambling-related harm. The following resources include UK national services, international organisations, self-exclusion schemes, blocking tools, and family-specific support. While Rich Prize is operated under a Gaming Curaçao license, we strive to follow recognised best practices for player protection and to direct UK players to reputable support providers.

Local Support for the United Kingdom

• National Gambling Helpline (GamCare): Call 0808 8020 133 free of charge from within the UK, 24 hours a day, 7 days a week. Confidential advice, information, and support in English for gamblers and their families.
• GamCare Live Chat & Online Support: Visit www.gamcare.org.uk for real-time webchat, self-help tools, and online community forums.
• NHS Gambling Addiction Services: Information on NHS specialist gambling clinics is available at www.nhs.uk. Your GP can refer you to local mental health and addiction services.
• Samaritans (emotional support): If you feel distressed or have suicidal thoughts, contact Samaritans on 116 123 (free, 24/7, UK & ROI) or visit www.samaritans.org.

International Support Organisations

These organisations are independent from Rich Prize and provide confidential help, often free of charge. They can be used by players worldwide, including those playing at offshore sites such as richprizer.com.

National Self-Exclusion Schemes

• United Kingdom - GamStop: A free, national self-exclusion scheme that blocks your access to all UK-licensed online gambling operators. Register at www.gamstop.co.uk. Note: Rich Prize is a Non-GamStop, offshore site and is not covered by GamStop. You should therefore combine GamStop with internal self-exclusion and device-level blocking.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): Spanish residents can self-exclude from licensed operators via the national register. Information is available through the Dirección General de Ordenación del Juego (DGOJ) at www.ordenacionjuego.es.
• Other countries: Many jurisdictions operate local self-exclusion or exclusion registers. Check the gambling authority website in your country of residence for details.

Blocking Software and Technical Tools

• Gamban: A paid application for desktop and mobile devices that blocks access to a wide range of gambling websites and apps, including many offshore platforms. See www.gamban.com.
• BetBlocker: A free, charity-run blocking tool that allows you to set long-term access restrictions on gambling sites and apps. See www.betblocker.org.
• Device-level restrictions: You can also use built-in parental control settings, browser extensions, and DNS filters to limit access to gambling content on your devices.

Family and Friends Support Resources

• GamCare Family & Friends Forum: Online community for those affected by someone else's gambling. Access via the "Forum" section at www.gamcare.org.uk.
• Gambling Therapy Family & Friends: Offers online groups and support specifically for relatives and partners of gamblers at www.gamblingtherapy.org.
• GamAnon (Gamblers Anonymous Family Groups): Peer support meetings for families of problem gamblers; see regional links at www.gam-anon.org.

All contact with these organisations is confidential and separate from richprizer.com. We encourage you to reach out to them early, even if you are unsure whether your gambling or a loved one's gambling is problematic.

Help for Family

Gambling problems often affect more than just the player. If you are a family member, partner, or friend of someone who gambles on Rich Prize or any other site, you may feel worried, angry, or helpless. You are not alone, and support is available for you as well.

How to Talk to Someone About Their Gambling

• Choose the right moment: Talk when both of you are calm and not currently gambling or arguing about money. Avoid discussions immediately after losses.
• Use "I" statements: Focus on how their gambling affects you and the family ("I feel worried when...") rather than accusations ("You always..."). This reduces defensiveness.
• Stick to facts: Refer to specific behaviours (missed bills, secrecy, sleepless nights) rather than general judgments about their character.
• Encourage, do not threaten: Express that you care and want to support them in seeking help, but avoid ultimatums unless necessary for your safety or finances.

Engaging Them in Support

• Suggest a confidential talk: Encourage them to contact GamCare or Gambling Therapy for a confidential conversation with a trained adviser, emphasising that it is free and non-judgmental.
• Offer practical help: Help them complete a self-exclusion request, register with GamStop, install blocking software, or set up deposit limits.
• Respect boundaries: While you can support them, you cannot control their decisions. Consider setting your own financial and emotional boundaries to protect yourself.

Support for Family Members Themselves

• Family forums and chats: Use the GamCare forums and Gambling Therapy family groups to share your experience with others in similar situations.
• Professional counselling: Speak to your GP about local counselling or mental health support. Many services offer support specifically for those affected by addiction.
• Emergency help: If you or the person you are concerned about is at immediate risk of self-harm, contact emergency services or Samaritans (116 123 in the UK) immediately.

Remember that you are not responsible for another person's gambling, and seeking support for yourself is a responsible step.

Operator's Commitment

Rich Prize is operated by J.P. B.V., registered in Curaçao (company number 154189) and holding a Gaming Curaçao sub-license 365/JAZ. While we are not licensed by the UK Gambling Commission and are not part of GamStop, we recognise our duty to minimise gambling-related harm and to act responsibly within the scope of our offshore regulatory framework.

Internal Risk-Check Procedures

• Behavioural monitoring: We may review gameplay data such as stake size, frequency of deposits, rapid increases in betting, and extended continuous play to identify patterns that may indicate elevated risk.
• Account verification and KYC: In line with our KYC & AML Policy, we may request identity and payment verification to prevent fraud, money laundering, and underage gambling.
• Warning messages: Where technically possible, we may display warning messages, suggest setting limits, or provide links to this Responsible Gaming page when unusual or intensive play is detected.
• Temporary restrictions: In cases of suspected harm or policy breaches, we may apply temporary account restrictions or request further information before allowing continued play.

When We May Contact You Proactively

• Significant behavioural changes: If we observe substantial changes in your gambling patterns (for example, sudden, repeated high-value deposits or long, uninterrupted sessions), our support team may contact you via e-mail to offer information on limits, Time-Out, and self-exclusion.
• Self-exclusion and complaints: If you submit a self-exclusion or responsible-gambling-related complaint, we will treat it as a priority and respond as promptly as possible, although response times may be longer than UKGC standards due to offshore licensing.
• Legal and regulatory obligations: We may also contact you when required to comply with our Curaçao license, applicable laws, or our internal policies, including to clarify source of funds or prevent underage gambling.

Note for UK players: Because Rich Prize is not regulated by the UKGC, supervisory and enforcement mechanisms differ from those at UK-licensed casinos. Alternative Dispute Resolution is handled by the Curaçao master license holder, who can be contacted at complaints@gaming-curacao.com, but response times have historically been slower than UK standards. This page does not create additional legal rights beyond those in our Terms & Conditions.

Updates

Responsible gaming standards, regulatory expectations, and our internal policies may change over time. Rich Prize will review and update this page periodically to reflect developments in our tools, procedures, and external support resources.

• Notification methods: Material changes to our responsible gaming measures may be communicated through:
  • E-mail notifications sent to the address registered on your account;
  • Information banners or pop-up messages on richprizer.com after you log in;
  • Updates to our Responsible Gaming page and, where relevant, the Terms & Conditions.
• Your responsibility: It is your responsibility to review this page and our Terms & Conditions regularly to stay informed about current rules and available protection tools.

Last updated: 20 January 2026.

Contact & Feedback

If you have questions about responsible gaming at Rich Prize, wish to set or adjust limits, request Time-Out or self-exclusion, or provide feedback on our protective measures, please use the contact channels below.

Responsible Gaming Contacts

• E-mail (primary contact): support@richprizer.com - for all responsible gambling queries, including limit requests, Time-Out, self-exclusion, and concerns about your own or another player's behaviour.
• Regulatory complaints (Curaçao): complaints@gaming-curacao.com - to escalate unresolved disputes to the Gaming Curaçao master license holder, in accordance with license 365/JAZ. Please note that this process is independent from UKGC and may be slower than UK-based ADR services.
• Telephone: At present, Rich Prize does not operate a dedicated responsible gaming telephone hotline. Please use e-mail or the feedback form on this page as the primary contact methods, and consider contacting national helplines such as GamCare for immediate, direct conversation.

Responsible Gaming Feedback Form

On the responsible gaming section of richprizer.com, you can submit a feedback or support request form. We recommend including:

• Your registered username and e-mail address;
• A brief description of your concern (for example, "I am struggling to control my gambling", "I want to set a lower deposit limit", or "I wish to self-exclude");
• The specific action you are requesting (limit change, Time-Out, self-exclusion period, information only, etc.);
• Any additional information that may help our team understand your situation (optional).

We will handle all responsible gambling enquiries confidentially and use the information solely to support you, in line with our privacy and KYC policies. If your situation is urgent or involves emotional distress, please also contact an independent helpline such as GamCare or Samaritans.