Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with Rich Prize, the United Kingdom - facing version of the Rich Prize online casino operated via the website richprizer.com (the "Website") by J.P. B.V. These Terms are intended as a general framework only and must be reviewed and adapted by qualified legal counsel before use.

By registering an account or using any services on the Website you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, you must not use the Website.

These Terms were last substantially updated on 6 November 2025 and take effect from 1 January 2026 ("Effective Date"). The operator may update them from time to time as described below.

For the avoidance of doubt, Rich Prize is operated offshore under a Gaming Curaçao licence and is not licensed by the UK Gambling Commission and is not part of GamStop. UK-specific protections applicable to UKGC-licensed operators and GamStop schemes do not apply to your use of this Website.

Definitions

In these Terms, unless the context requires otherwise:

"Operator" means J.P. B.V., a company registered in Curaçao under registration number 154189, with registered address at Kaya W.F.G. (Jombi) Mensing 24 Unit A, Curaçao, operating the Rich Prize casino via richprizer.com.
"Rich Prize" means the localisation of the Rich Prize service offered via the Website to players resident in the United Kingdom.
"Website" means the online gaming platform accessible at https://richprizer.com and any related subdomains used for gaming services.
"User" or "Player" means any natural person who creates an account on the Website and/or places Bets.
"Account" means a personal, single, real-money and/or virtual-currency gaming account registered by a User on the Website.
"Games" means online casino games (including but not limited to slots, table games, live casino, and other games of chance) made available on the Website.
"Bet" or "Wager" means any stake of real money, electronic money, or accepted virtual/crypto assets placed on a Game offered on the Website.
"Bonus" means any promotional funds, free spins, cashbacks, vouchers or other promotional benefits credited to your Account under specific conditions.
"Bonus Funds" means any amount credited to your Account which is subject to wagering or other conditions before it can be withdrawn or converted into withdrawable funds.
"Real Funds" means deposits made by you and any winnings derived from such deposits which are not subject to wagering conditions.
"Promotion" means any specific offer made by the Operator, including welcome bonuses, reload bonuses, cashback, tournaments and similar offers.
"KYC" (Know Your Customer) means the identification and verification procedures applied to Users in accordance with the Operator's KYC/AML policy and applicable law.
"AML" means anti-money laundering and counter-terrorist financing legislation and regulations applicable to the Operator.
"Self-Exclusion" means a voluntary request by a Player to be excluded from using the Website for a defined or indefinite period, as further described in these Terms and in the responsible gaming information on the Website.
"Working Day" means a day other than a Saturday, Sunday or public holiday in Curaçao on which banks are open for business.

Account Registration

Eligibility and Age Verification

Legal age: You may create an Account only if you are at least 18 years old and legally permitted to participate in online gambling under the laws of your country of residence. For Users resident in the United Kingdom, you must be 18+ and not subject to any local prohibition or court order preventing you from gambling.
Jurisdictional responsibility: You are solely responsible for ensuring that accessing and using the Website is lawful in your jurisdiction. The Operator does not provide legal advice and does not accept liability if you use the Website where it is illegal to do so.
Non-UKGC status: By opening an Account you acknowledge that the Operator is licensed in Curaçao (Gaming Curaçao licence No. 365/JAZ) and is not regulated by the UK Gambling Commission.

Registration Process

Account creation: To register, you must complete the online registration form, providing at minimum your full name, date of birth, country of residence, email address, password and any other requested information.
Email verification: You must verify your email address by following the instructions sent to you. The Operator may suspend or close unverified Accounts.
Single account: You may hold only one Account for real-money play. Duplicate or linked Accounts may be closed, and balances may be handled in accordance with these Terms and applicable AML rules.

KYC, Verification and Ongoing Monitoring

Identity checks: The Operator will conduct KYC checks in accordance with its KYC/AML policy and applicable law. You may be required to provide government-issued photo ID, proof of address, proof of payment method ownership and other documents.
Timing: Verification may be required before deposits, before withdrawals, and at any time during your relationship with the Operator. Until verification is complete, the Operator may restrict deposits, gameplay or withdrawals.
Accuracy of data: You warrant that all information you provide is true, accurate, complete and kept up to date. You must promptly update your details if they change. Providing false or misleading information may result in suspension or closure of your Account and forfeiture of funds if required by law.
AML and risk checks: The Operator may conduct enhanced due diligence, source-of-funds/source-of-wealth checks and transaction monitoring. It may request additional documentation and may suspend transactions until checks are complete.

Account Security and User Obligations

Password and access: You are responsible for maintaining the confidentiality of your login details and for all activity carried out under your Account. You must not share your credentials with anyone.
Unauthorised use: If you suspect that your Account has been compromised, you must immediately change your password and contact customer support at support@richprizer.com.
Use for own benefit only: You must only use the Website on your own behalf and not as part of any pool, syndicate or on behalf of another person or entity.

Responsible Gambling and Self-Exclusion

Personal responsibility: You are responsible for your gambling decisions and for monitoring your own activity. The Operator provides certain tools and information via https://richprizer.com/responsible-gaming, but these measures may be less extensive than those required for UKGC-licensed operators.
Self-exclusion request: You may request self-exclusion by emailing support@richprizer.com. Self-exclusion is not instantaneous; there may be a processing delay during which you may still be able to deposit or play. You must not attempt to circumvent any self-exclusion applied to your Account.
No GamStop integration: The Website is not connected to the UK GamStop self-exclusion scheme. If you are self-excluded via GamStop or other local mechanisms, you must not register or play on this Website.

Betting & Gameplay Rules

Placing Bets and Gameplay Conduct

Game rules: Each Game has its own specific rules, pay tables and minimum/maximum stakes. By placing a Bet, you accept the rules of the relevant Game as displayed on the Website at the time.
Bet acceptance: A Bet is accepted when it is registered on the Operator's systems and appears in your game history. Once confirmed, a Bet cannot normally be cancelled or modified by the Player.
Insufficient funds: Bets will only be accepted if your Account has sufficient available balance (Real Funds and, where applicable, usable Bonus Funds) to cover the stake.
Prohibited conduct: You must not engage in any form of cheating, collusion, exploitation of bugs or glitches, use of bots or automated systems, advantage play based on malfunctions, or any activity that the Operator reasonably considers to be abusive or fraudulent.

Live Casino, Chat and Behaviour Standards

Respectful behaviour: You must conduct yourself respectfully in live casino environments and any chat features. Insults, harassment, discriminatory language, threats, spam, advertising and any unlawful content are strictly prohibited.
Moderation: The Operator may monitor and moderate chat and may mute, restrict or exclude Players who breach these rules. Serious breaches may result in account suspension or closure.
Dealer and system decisions: Outcomes produced by the game software and, where applicable, live dealers (as recorded in the Operator's logs) are final, subject to investigation of any alleged malfunction.

Game Malfunctions, Cancellations and Adjustments

Malfunctions: If a Game malfunctions or suffers a technical error, all Bets and payouts affected by the malfunction may be voided, and the Bet amount may be refunded to your balance. Any winnings obtained from a malfunction may be cancelled.
Disconnections: In case of internet or device disconnection on your side, the outcome of any Bet already placed will be determined by the game server. On reconnection, the game's result and your balance will reflect the final state as recorded on the server.
Operator corrections: Where the Operator reasonably believes that an error (human, software or otherwise) has occurred in the posting of odds, game results, or account balances, it may correct such errors and adjust your balance accordingly, with an explanation provided upon request.

Bonus Terms

General Bonus Conditions

Promotional nature: Bonuses and Promotions are discretionary and may be offered, changed or withdrawn by the Operator at any time. The specific conditions of each Promotion are set out in the relevant offer description on the Website.
Eligibility: Some Promotions may be limited by country, payment method, player status or other criteria. The Operator may deny or revoke a Bonus if you do not meet eligibility requirements.
Separation of funds: Real Funds and Bonus Funds are maintained separately for accounting purposes. Real Funds are normally used before Bonus Funds, unless otherwise stated in the specific bonus conditions.

Activation, Wagering Requirements and Timeframes

Activation: A Bonus may require you to opt in, enter a bonus code, or meet a minimum deposit requirement. Details will be provided in the bonus offer.
Wagering requirements: Unless stated otherwise, Bonus Funds and any winnings derived from them are subject to wagering requirements before they can be withdrawn. The applicable wagering multiplier, qualifying games and contribution percentages are specified in the bonus description on the Website.
Time limits: Bonuses and free spins may expire if the wagering requirements are not met within the time specified in the offer. Unless otherwise stated, Bonuses granted from 1 January 2026 must be used and wagered within the time limit specified in the relevant promotion, after which remaining Bonus Funds and any associated winnings may be forfeited.
Maximum bet and winnings: Certain Promotions may limit the maximum single bet or total winnings that can be generated while wagering a Bonus. Such limits will be specified in the bonus terms and may result in excess winnings being removed.

Prohibited Play and Bonus Abuse

Irregular play: The Operator may treat as "irregular play" patterns including, but not limited to, minimal-risk betting, hedging, collusion, using bonus funds solely to progress game features, and then switching to real-money bets to monetise such features, or any other activity designed to secure an unfair advantage.
Abuse of multiple accounts: Creating multiple Accounts to claim the same Promotion or to circumvent bonus restrictions is prohibited and may lead to account closure and forfeiture of Bonus Funds and associated winnings.
Consequences: In case of suspected bonus abuse, the Operator may remove Bonuses and associated winnings, cancel Promotions, and block access to future offers, in addition to any other action permitted by law.

Combining Promotions

Non-combination rule: Unless explicitly stated, Promotions cannot be combined. Only one active deposit-related Bonus may be in play at the same time.
Order of application: If multiple Promotions are available, the Operator will apply them in the order set out in the promotional terms or as otherwise communicated to you.

Payments & Withdrawals

Deposits

Payment methods: The Website supports various deposit methods, which may include bank cards, e-wallets, bank transfers and supported cryptocurrencies. The availability of specific methods may vary by country and time.
Processing: Deposits are usually credited to your Account immediately or within a short time frame. The Operator does not guarantee that a specific deposit method will always be available.
Fees and limits: The Operator may set minimum and maximum deposit amounts per transaction and per period. Any applicable fees or limits are shown in the cashier section before you confirm the transaction.
Third-party processors: Payments may be processed by affiliated or third-party payment processors based in Curaçao, the European Union or other jurisdictions. You must use only payment methods that are legally and beneficially owned by you.

Withdrawals

Withdrawal process: You may request a withdrawal of available funds from your Account through the cashier. The Operator may require that withdrawals be made back to the same method used for deposits, where technically possible.
KYC and AML checks: Before processing withdrawals, the Operator may require full KYC verification, including identity, address and payment method ownership checks. Withdrawals may be delayed or suspended until verification is complete.
Processing times: The Operator aims to review and process withdrawal requests within a reasonable time, typically within a few Working Days after approval. Actual receipt of funds depends on your chosen payment provider and may take longer.
Limits and fees: The Operator may apply minimum and maximum withdrawal limits per transaction, per day, week or month. Information about current limits and any withdrawal fees is available in the cashier before you confirm your withdrawal.
Currency and conversion: The main currencies supported include, among others, GBP and certain cryptocurrencies, as displayed in the cashier. Currency conversion, if any, may be carried out by your bank or payment provider at its own rate and may incur additional fees.

Refunds, Chargebacks and Adjustments

No automatic refund of Bets: Once a Bet has been accepted and the Game has started, you are not entitled to a refund solely on the basis that you changed your mind or did not enjoy the outcome.
Chargebacks: You agree not to reverse, charge back or otherwise cancel any deposits. Where a chargeback occurs, the Operator may suspend or close your Account, recover any winnings obtained from the charged-back funds, and pass on associated costs to you.
Erroneous credits: If funds are credited to your Account by mistake, you must notify the Operator and must not use such funds. The Operator may reverse such credits and adjust your balance at any time.

Taxation and Reporting

Player responsibility: You are solely responsible for reporting and paying any taxes, duties or levies applicable to your gambling activities and winnings under the laws of your jurisdiction, including any obligations that may arise in the United Kingdom.
No tax advice: The Operator does not provide tax or legal advice and accepts no responsibility for your tax obligations.

Limitation of Liability

Operator Responsibilities

Provision of services: The Operator will take reasonable steps to provide the Website and Games with due skill and care, to maintain accurate records of transactions and balances, and to ensure that outcomes are generated by certified random number generators (RNGs) provided by reputable game suppliers.
Accuracy of information: The Operator seeks to ensure that information published on the Website is accurate and up to date, but makes no representation or warranty that it will be error-free or complete at all times.

Exclusions and Limitations

No guarantee of uninterrupted access: The Website and Games are provided on an "as is" and "as available" basis. The Operator does not warrant that access will be uninterrupted, timely, secure or error-free, nor that defects will be corrected immediately.
Technical issues: The Operator is not liable for any loss or damage arising from failures of telecommunications systems, internet connectivity, power supply, devices, or any other technical issue beyond its reasonable control.
Indirect losses: To the maximum extent permitted by applicable law, the Operator is not liable for any indirect, consequential or special damages, including loss of profits, data, business or goodwill, whether arising in contract, tort (including negligence) or otherwise.
Maximum liability: Subject to mandatory legal rights and save in cases of fraud or wilful misconduct, the Operator's aggregate liability to you in respect of any claim arising out of a Bet or the use of the Website will not exceed the amount of the Bet or the amount actually held in your Account at the time the relevant event occurred, whichever is lower.
Non-excludable rights: Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other liability which cannot be excluded or limited under applicable law, including any mandatory consumer protection rights which may apply to you as a UK resident.

Responsible Gambling Disclaimer

No guarantee against harm: Gambling involves financial risk and may lead to addiction and other harms. The Operator's responsible gambling tools are intended to assist but may be less comprehensive than those mandated for UKGC-licensed operators.
External help: You should consider seeking independent help and using national self-exclusion and support services available in your jurisdiction. Nothing on the Website constitutes medical, psychological or financial advice.

Intellectual Property Rights

Ownership of Content

Proprietary rights: All trademarks, trade names, logos, graphics, text, software, databases, audio-visual content and other materials displayed on the Website (together, the "Content") are owned by the Operator, its affiliates, licensors or game providers and are protected by copyright, trademark and other intellectual property laws.
Limited licence: The Operator grants you a personal, non-exclusive, non-transferable, revocable licence to access and use the Website and Content solely for your own non-commercial entertainment in accordance with these Terms.

Restrictions on Use

No copying or distribution: You must not copy, reproduce, distribute, modify, adapt, translate, reverse engineer, decompile, disassemble or otherwise attempt to derive the source code of any software used on the Website, except to the extent permitted by applicable law.
No commercial use: You must not use the Website or any part of the Content for any commercial purpose, including advertising, data mining or scraping, without the prior written consent of the Operator.
Third-party content: Games and software provided by third-party suppliers remain the intellectual property of those suppliers. Your use of such content is subject to these Terms and any additional terms imposed by those suppliers.

Privacy & Data Protection

The Operator processes your personal data in accordance with its privacy documentation and applicable data protection laws.

Privacy policy: Details about how your personal data is collected, used, stored, shared and protected are set out in the privacy and KYC/AML policies available on the Website (including the KYC/AML policy). You should read these documents carefully.
Consent and lawful basis: By using the Website and providing personal data, you acknowledge that your data will be processed for purposes including account management, KYC/AML checks, transaction processing, responsible gambling measures and regulatory reporting.
International transfers: As the Operator is based in Curaçao and uses international payment processors and service providers, your personal data may be transferred outside your country of residence, including outside the UK and EEA, subject to appropriate safeguards where required by law.

Changes to Terms

Amendments and Notifications

Right to amend: The Operator may modify these Terms from time to time for reasons including, but not limited to, legal or regulatory changes, improvements to the Website, or clarifications of existing provisions.
Notice of changes: Material changes will, where practicable, be communicated to you via a notice on the Website, an on-site banner, pop-up, or email to the address registered to your Account.
Effective date of changes: Unless otherwise specified, changes will take effect from the date indicated in the notice and will not apply retrospectively to disputes arising before that date, except where required by law.

Your Options in Case of Disagreement

Review and acceptance: Continued use of the Website after the updated Terms take effect will constitute your acceptance of the changes.
Right to discontinue: If you do not agree with any change, you must stop using the Website, close your Account and, where permitted, request withdrawal of any remaining real-money balance, subject to these Terms.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

Reasons for action: The Operator may suspend, restrict or close your Account, and/or withhold funds where reasonably necessary, including (but not limited to) cases of suspected fraud, AML concerns, chargebacks, breach of these Terms, provision of false information, bonus abuse, or legal/regulatory requirements.
Temporary suspension: During an investigation, the Operator may temporarily freeze your Account, block deposits and/or withdrawals and restrict gameplay.
Permanent closure: In serious cases, the Operator may permanently close your Account. Any remaining funds will be handled in accordance with applicable law, including AML obligations.

Your Right to Close the Account

Voluntary closure: You may request closure of your Account at any time by contacting customer support. Before closure, you should withdraw any remaining eligible balance.
Self-exclusion: If you wish to self-exclude for responsible gambling reasons, you must clearly state this in your request to support@richprizer.com. The Operator will process the request as soon as reasonably practicable, but self-exclusion is not immediate.

Effects of Termination

Outstanding obligations: Termination of your Account will not affect any obligations or rights that have accrued prior to termination, including any outstanding investigations or legal obligations.
Refund of funds: Subject to verification, AML requirements and any lawful set-off of amounts owed by you to the Operator, remaining Real Funds may be returned to you using a payment method reasonably determined by the Operator.
Bonus Funds: On closure or self-exclusion, unused Bonus Funds and associated winnings may be forfeited, unless otherwise required by applicable law.

Governing Law & Jurisdiction

Applicable Law

Curaçao law: These Terms and your relationship with the Operator are governed by the laws of Curaçao, without prejudice to any mandatory consumer protection laws that may apply to you as a resident of the United Kingdom or another country.
Mandatory protections: Nothing in these Terms affects any mandatory statutory rights that you have under the laws applicable in your country of residence, to the extent those rights cannot be limited or excluded by contract.

Dispute Resolution

Internal complaints procedure: If you have a complaint, you should first contact customer support at support@richprizer.com, providing all relevant details and evidence. The Operator will use reasonable efforts to investigate and respond within a reasonable time.
Escalation to Gaming Curaçao: If you are not satisfied with the Operator's final response, you may contact the Gaming Curaçao complaints service at complaints@gaming-curacao.com or through the licence validator at https://validator.gaming-curacao.com, citing licence number 365/JAZ and the operator J.P. B.V.
Limitations of offshore ADR: You acknowledge that the complaint resolution mechanisms provided through Gaming Curaçao may differ from, and may be less robust or slower than, those available under UKGC-regulated regimes. The UK Gambling Commission and UK-approved ADR entities do not supervise or enforce these procedures for this Website.
Court jurisdiction: Subject to any applicable mandatory rights you may have as a consumer, any dispute arising out of or in connection with these Terms may be submitted to the competent courts of Curaçao. This does not affect your right to bring proceedings in the courts of your country of residence where such right is mandatory under applicable law.

Contact Information

If you have any questions, concerns or complaints regarding these Terms or the services provided via Rich Prize on richprizer.com, you may contact the Operator using the following details:

Customer support email: support@richprizer.com (for general queries, account issues, responsible gambling and self-exclusion requests).
Regulatory complaints email (Gaming Curaçao): complaints@gaming-curacao.com (for escalation of unresolved disputes relating to Gaming Curaçao licence No. 365/JAZ).
Registered legal address of Operator: J.P. B.V., Kaya W.F.G. (Jombi) Mensing 24 Unit A, Curaçao.
Official website: https://richprizer.com

The Operator does not currently publish a dedicated telephone support number or a UK physical office address. All official communications should be made via the contact details above or through any secure messaging or support channels provided on the Website.